Terms of Service
Effective Date: January 7, 2026
1. SMS Communications (Transactional Only)
Ritugo collects a mobile phone number as a required part of passenger account registration.
During registration, the user is separately given a clear choice to opt in or opt out of transactional SMS messages from Ritugo. Providing a phone number alone does not mean the user has consented to receive SMS messages.
If the user selects Yes, Ritugo may send transactional SMS messages related to that user’s rides. These messages may include:
Booking confirmations
Driver assignment notifications
Ride status updates
Ride completion confirmations
Ride cancellation notifications
If the user selects No, the account may still be created, but Ritugo will not send transactional SMS messages to that user.
Important notes:
SMS messages are transactional only and are sent only in connection with user ride activity.
Ritugo does not send marketing or promotional SMS messages.
Message frequency varies based on ride activity.
Message and data rates may apply.
Users may opt out at any time by replying STOP and may request help by replying HELP.
2. User Consent
Consent to receive transactional SMS messages is obtained on the Ritugo signup page (https://ritugo.com/signup/) during account registration.
The signup form requires the user to provide a mobile phone number and to choose one of two SMS consent options:
Yes — the user agrees to receive transactional SMS messages from Ritugo about their rides, including booking confirmations, driver assignments, and ride status updates.
No — the user does not want to receive transactional SMS messages from Ritugo.
This consent choice is recorded and stored with the user’s account. Ritugo sends transactional SMS messages only to users who have affirmatively selected Yes.
3. Introduction & Acceptance of Terms
These Terms of Service (“Terms”) govern your access to and use of the Ritugo platform, website, applications, and related services (collectively, the “Services”) operated by Ritugo LLC (“Ritugo,” “we,” “us,” or “our”).
By accessing, registering for, or using the Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as any policies expressly incorporated by reference, including the Privacy Policy and applicable Driver Policies.
If you do not agree to these Terms, you may not access or use the Services.
4. Definitions
For purposes of these Terms:
“User” means any individual or entity who accesses or uses the Services, including visitors, registered passengers, and drivers.
“Passenger” means a User who requests or receives transportation services through the platform.
“Driver” means an independent contractor who applies to, is approved by, and provides transportation services through the platform, subject to Ritugo’s Driver Policies.
“Ride” means a transportation service requested by a Passenger and fulfilled by a Driver through the platform.
“Account” means a registered user profile created to access and use the Services.
“Driver Policies” means Ritugo’s published driver-related policies, including but not limited to screening, safety, vehicle requirements, compliance, and enforcement policies, as updated from time to time.
“Content” means any data, text, information, or materials submitted, transmitted, or generated through the Services.
5. Eligibility & Account Registration
You must be at least 18 years of age and legally capable of entering into a binding agreement to use the Services.
To access certain features of the Services, you must create an Account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your Account credentials and for all activity conducted under your Account.
Ritugo reserves the right to suspend, restrict, or terminate Accounts that contain false, misleading, or incomplete information, or that otherwise indicate misuse of the Services.
Additional eligibility requirements apply to Drivers and are governed by the applicable Driver Policies, which are incorporated into these Terms by reference.
6. Platform Role & Scope of Service
Ritugo operates a technology platform that enables Passengers to request transportation services from independent Drivers. Ritugo does not provide transportation services directly and does not own, lease, or control vehicles used by Drivers unless expressly stated otherwise.
Drivers are independent contractors and are not employees, agents, joint venturers, or partners of Ritugo. Ritugo does not control the manner or means by which Drivers perform transportation services, except as necessary to maintain platform safety, compliance, and service integrity.
Ritugo’s role is limited to facilitating connections, processing payments, and providing related platform functionality. Ritugo makes no representations regarding the quality, safety, timeliness, or legality of transportation services provided by Drivers.
7. User Obligations (All Users)
All Users agree to:
Use the Services in compliance with all applicable federal, state, and local laws and regulations.
Provide accurate, current, and truthful information when creating or maintaining an Account.
Use the Services only for lawful purposes and in good faith.
Refrain from engaging in fraudulent, abusive, harassing, or unsafe behavior.
Not interfere with or disrupt the integrity, security, or functionality of the platform.
Not attempt to access accounts, data, or systems without authorization.
Users are solely responsible for their conduct while using the Services. Ritugo reserves the right to investigate violations of these obligations and to take appropriate action, including suspension or termination of access.
8. Driver-Specific Terms (Incorporation by Reference)
Drivers are subject to additional terms, conditions, and requirements as set forth in Ritugo’s Driver Policies, which are incorporated into these Terms by reference and form a binding part of this agreement.
Driver Policies include, without limitation:
Driver Screening & Background Check Policy
Vehicle Requirements & Inspection Policy
Fleet & Driver Safety Policy
Distracted Driving Policy
Accident Reporting Policy
Mileage Reporting & Compliance Policy
Drivers agree to comply with all Driver Policies as a condition of application, approval, and continued access to the platform. Failure to comply with any Driver Policy may result in suspension, deactivation, or termination of access, as determined by Ritugo in its discretion.
Driver Policies may be updated from time to time to reflect changes in law, safety standards, insurance requirements, or operational needs. Continued use of the Services constitutes acceptance of such updates.
9. Ride Requests, Cancellations & Platform Rules
Passengers may request Rides through the platform subject to availability, geographic coverage, and applicable platform rules. Submission of a ride request does not guarantee that a Driver will accept or complete the Ride.
Cancellation rules, time windows, and any applicable fees are determined by Ritugo and may vary based on timing, service type, or operational considerations. These rules are presented to Passengers during the booking process and may be updated from time to time.
Drivers may cancel or decline Ride requests only in accordance with applicable Driver Policies and platform rules. Repeated or improper cancellations, failure to complete accepted Rides, or misuse of the platform may result in enforcement action, including suspension or deactivation.
Ritugo reserves the right to modify ride-related rules to ensure safety, reliability, regulatory compliance, and service integrity.
10. Payments, Fees & Refunds
Passengers agree to pay all fees associated with Rides requested through the platform, including applicable fares, taxes, tolls, and service fees, as disclosed at the time of booking or completion.
Payments are processed through third-party payment processors. Ritugo does not store full payment credentials and does not control payment processor authorization decisions.
Refunds, adjustments, or credits are issued at Ritugo’s discretion in accordance with platform rules, applicable law, and dispute resolution outcomes. Drivers acknowledge that fare calculations, payouts, and timing are subject to platform rules and payment processor processing schedules.
Ritugo reserves the right to update pricing models, fee structures, and payment procedures with notice provided through the platform.
11. Safety, Compliance & Enforcement
Ritugo is committed to maintaining a safe, lawful, and reliable platform. Users agree to comply with all applicable laws, regulations, and platform rules while using the Services.
Ritugo may implement safety measures, compliance checks, monitoring tools, and enforcement actions as reasonably necessary to protect Users, third parties, and the integrity of the platform. This may include reviewing reports, ride data, communications, and other information relevant to safety or compliance concerns, consistent with applicable law and the Privacy Policy.
Violations of these Terms, the Driver Policies, or applicable laws may result in corrective action, including warnings, temporary restrictions, suspension, or permanent deactivation, depending on the nature and severity of the conduct.
12. Suspension, Deactivation & Termination
Ritugo reserves the right to suspend, restrict, deactivate, or terminate access to the Services, in whole or in part, at any time, with or without prior notice, where reasonably necessary to:
Address safety or security risks
Investigate suspected violations of these Terms or applicable policies
Comply with legal or regulatory obligations
Prevent fraud, abuse, or misuse of the platform
Users may terminate their Account at any time by discontinuing use of the Services or following applicable account closure procedures.
Termination of access does not relieve Users of obligations incurred prior to termination, including payment obligations or compliance with applicable policies.
13. Intellectual Property
All rights, title, and interest in and to the Services, including Ritugo’s trademarks, logos, branding, service marks, user-facing content, operational materials, platform architecture, software, source code, design systems, and proprietary technology used to operate the Services, are owned by Ritugo or its licensors.
SQUARE ONE FX acts as the custodian, developer, and technical steward of the Ritugo platform and related technology on behalf of Ritugo, subject to the parties’ internal agreements.
Nothing in these Terms transfers any ownership rights in the Services or underlying technology to any User. All rights not expressly granted are reserved by Ritugo and its licensors.
Users are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for their intended purpose and in accordance with these Terms. Users may not copy, modify, distribute, sell, sublicense, reverse engineer, decompile, or otherwise exploit any portion of the Services or underlying technology without prior written authorization from Ritugo.
14. Disclaimers of Warranties
The Services are provided on an “AS IS” and “AS AVAILABLE” basis, to the maximum extent permitted by law.
Ritugo disclaims all warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and availability.
Ritugo does not warrant that the Services will be uninterrupted, error-free, secure, or meet any specific expectations. Ritugo does not guarantee the quality, safety, legality, or suitability of transportation services provided by Drivers.
15. Limitation of Liability
To the maximum extent permitted by law, Ritugo shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, data, goodwill, or personal injury, arising out of or related to the use of or inability to use the Services.
In no event shall Ritugo’s total liability for any claims arising out of or related to the Services exceed the amount paid by the User to Ritugo, if any, in the twelve (12) months preceding the event giving rise to the claim, or one hundred U.S. dollars (USD $100), whichever is greater.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
16. Indemnification
Users agree to defend, indemnify, and hold harmless Ritugo, SQUARE ONE FX, and their respective officers, directors, employees, contractors, agents, and affiliates from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:
The User’s use or misuse of the Services
The User’s violation of these Terms, the Driver Policies, or any incorporated policies
The User’s violation of any applicable law or regulation
Any content, information, or data submitted or transmitted by the User
This indemnification obligation survives termination of these Terms.
17. Governing Law & Jurisdiction
These Terms and any dispute arising out of or relating to the Services shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law principles.
Except where arbitration is required under Section 18, Users agree that any legal action or proceeding arising out of or related to these Terms or the Services shall be brought exclusively in the state or federal courts located in Utah, and Users consent to the personal jurisdiction of such courts.
18. Dispute Resolution & Arbitration
Except for claims seeking injunctive or equitable relief, any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its applicable rules.
The arbitration shall take place in Salt Lake City, Utah, unless the parties agree otherwise. The arbitrator’s decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
Users waive the right to participate in class actions or class-wide arbitration to the fullest extent permitted by law.
19. Changes to These Terms
Ritugo reserves the right to modify or update these Terms at any time. Updated Terms will be posted on the website with a revised effective date.
Continued use of the Services after changes are posted constitutes acceptance of the revised Terms. If a User does not agree to the updated Terms, the User must discontinue use of the Services.
20. Contact Information
If you have questions about these Terms or the Services, you may contact Ritugo at:
Email: brian@ritugo.com
Phone: +1 801 644 7456
Website: https://ritugo.com