Privacy Policy
Effective Date: January 7, 2026
Ritugo LLC (“Ritugo”, “we”, “us”, or “our”) operates the website https://ritugo.com (the “Service”). This Privacy Policy explains how we collect, use, store, and protect personal information when you use Ritugo.
By accessing or using the Service, you agree to the practices described in this Privacy Policy.
1. SMS Communications (Transactional Only).
Ritugo collects a mobile phone number as a required part of passenger account registration.
During registration, the user is separately given a clear choice to opt in or opt out of transactional SMS messages from Ritugo.
Providing a phone number alone does not mean the user has consented to receive SMS messages.
If the user selects Yes, Ritugo may send transactional SMS messages related to that user’s rides.
These messages may include:
Booking confirmations
Driver assignment notifications
Ride status updates
Ride completion confirmations
Ride cancellation notifications
If the user selects No, the account may still be created, but Ritugo will not send transactional SMS messages to that user.
Important notes:
SMS messages are transactional only and are sent only in connection with user ride activity.
Ritugo does not send marketing or promotional SMS messages.
Message frequency varies based on ride activity.
Message and data rates may apply.
Users may opt out at any time by replying STOP and may request help by replying HELP.
2. User Consent
Consent to receive transactional SMS messages is obtained on the Ritugo signup page (https://ritugo.com/signup/) during account registration.
The signup form requires the user to provide a mobile phone number and to choose one of two SMS consent options:
Yes — the user agrees to receive transactional SMS messages from Ritugo about their rides, including booking confirmations, driver assignments, and ride status updates.
No — the user does not want to receive transactional SMS messages from Ritugo.
This consent choice is recorded and stored with the user’s account. Ritugo sends transactional SMS messages only to users who have affirmatively selected Yes.
3. Scope of This Policy
This Privacy Policy applies to:
Visitors to ritugo.com
Registered users (passengers and drivers)
Ride bookings and related communications
Payments and transactional notifications
It does not apply to third-party websites or services that Ritugo does not control.
4. Information We Collect
4.1 Information You Provide Directly:
When you create an account, book a ride, or interact with the Service, we may collect:
Full name
Email address
Phone number
Account credentials
Pickup and drop-off locations
Ride details (date, time, distance, fare)
Communications sent to us
Drivers may also provide:
Vehicle information
Licensing or verification details
Location data required to perform rides
4.2 Automatically Collected Information
We may automatically collect limited technical information, including:
IP address
Browser and device type
Operating system
Date and time of access
Pages visited
This information is used for security, performance monitoring, and system integrity.
5. How We Use Your Information
We use personal information strictly to:
Create and manage user accounts
Process ride bookings
Assign drivers and manage ride status
Facilitate communication between passengers and drivers
Process payments
Send transactional notifications
Ensure safety, fraud prevention, and compliance
Improve platform performance and reliability
We do not sell, rent, or trade personal information.
6. Payments
Payments on Ritugo are processed securely through third-party payment providers such as Stripe and PayPal.
Ritugo:
Does not store full credit card or banking details
Does not have direct access to sensitive payment credentials
Payment providers operate under their own privacy policies and security standards.
7. Data Sharing
We may share limited personal information only when necessary:
With drivers or passengers to fulfill ride requests
With payment processors to complete transactions
With service providers supporting hosting, security, or communications
When required by law, regulation, or legal process
SMS communications are delivered using third-party telecommunications providers such as Twilio, which process phone numbers and message content solely for the purpose of delivering transactional messages.
We never share personal data for advertising or resale.
8. Data Retention
We retain personal information only for as long as necessary to:
Provide services
Comply with legal and regulatory obligations
Resolve disputes
Enforce agreements
When information is no longer required, it is securely deleted or anonymized.
9. Data Security
We implement reasonable technical and organizational measures to protect personal information, including:
Secure servers
Access controls
Encryption where applicable
Limited internal access to sensitive data
However, no system can be guaranteed to be 100% secure.
10. Your Rights
Depending on your location, you may have the right to:
Access your personal information
Request correction of inaccurate data
Request deletion of your data (subject to legal requirements)
Withdraw SMS consent by replying STOP
Requests can be made using the contact details below.
11. Children’s Privacy
Ritugo does not knowingly collect personal information from individuals under the age of 18.
If such information is discovered, it will be deleted promptly.
12. Third-Party Links
The Service may contain links to third-party websites. Ritugo is not responsible for the privacy practices or content of those websites.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Continued use of the Service after changes are posted constitutes acceptance of the revised policy.
14. Contact Information
If you have questions about this Privacy Policy or how your data is handled, contact us at:
Email: brian@ritugo.com
Phone: +1 801 644 7456
Website: https://ritugo.com